Returns & Exchanges

We want you to love your PlanetBox products, which is why we offer a 30-day return window for items in their original, unused condition. Please ensure all tags and packaging are intact to qualify for a full refund to your original payment method.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email.

3

Pack Your Items

Securely place the unused lunchboxes or accessories in their original packaging to prevent damage during transit.

4

Drop Off and Refund

Hand your package to the designated carrier; your refund will be processed within 5-7 business days of reaching our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing